Privacy Policy

Effective Date: March 15, 2025

At MindStreamSys, we understand that your privacy matters deeply to you — and it matters to us too. This policy explains how we collect, use, and protect your personal information when you interact with our financial education platform.

We've written this in plain language because privacy policies shouldn't require a law degree to understand. If something isn't clear, please reach out to us directly.

Information We Collect

When you use our platform, we collect certain information to provide you with personalized financial education and improve your learning experience.

Account Information

Your name, email address, phone number, and professional background when you create an account or enroll in our programs.

Learning Progress

Course completions, quiz results, time spent on modules, and areas where you request additional support or clarification.

Technical Data

IP address, browser type, device information, and usage patterns to ensure our platform works smoothly across different systems.

Communication Records

Messages you send us, feedback forms, and any correspondence related to technical support or course questions.

How We Collect This Information

  • Directly from you when you register, contact us, or use our services
  • Automatically through cookies and analytics tools when you browse our website
  • From third-party payment processors when you purchase our courses
  • Through your interactions with course materials and learning platforms

How We Use Your Information

We use your information primarily to deliver high-quality financial education and support your learning journey. Here's exactly what we do:

Educational Services

We track your progress through courses, identify areas where you might need additional support, and customize learning recommendations based on your interests and career goals.

Communication and Support

We'll send you course updates, respond to your questions, and occasionally share relevant industry insights that complement your studies. You can opt out of promotional emails anytime.

Platform Improvement

We analyze usage patterns to identify which teaching methods work best, where students commonly struggle, and how we can make the learning experience more effective.

Legal and Business Operations

Sometimes we need your information to comply with Vietnamese regulations, process payments, prevent fraud, or handle legitimate business needs.

Information Sharing and Disclosure

We don't sell your personal information to anyone. Period. However, there are specific situations where we might share your information:

Service Providers

We work with trusted companies that help us operate our platform — payment processors, email services, and cloud hosting providers. These partners can only use your information to provide services to us, and they're bound by strict confidentiality agreements.

Legal Requirements

We may disclose information when required by Vietnamese law, court orders, or government regulations. We'll always try to notify you beforehand unless legally prohibited from doing so.

Business Transfers

If MindStreamSys is acquired or merges with another company, your information would transfer as part of that transaction. You'd be notified well in advance of any such changes.

Your Privacy Rights

What You Can Do With Your Data

Access Your Information

Request a copy of all personal information we have about you. We'll provide this within 30 days of your request.

Correct Inaccuracies

Update or correct any personal information that's outdated or incorrect. You can do this through your account settings or by contacting us directly.

Delete Your Data

Request deletion of your personal information, subject to certain legal requirements and course completion records we're required to maintain.

Data Portability

Receive your information in a structured, machine-readable format that you can transfer to another service provider.

Restrict Processing

Limit how we use your information in certain circumstances, such as when you're disputing the accuracy of your data.

Withdraw Consent

Stop receiving marketing communications or withdraw consent for data processing where we rely on your consent as the legal basis.

To exercise any of these rights, contact us using the information provided at the bottom of this policy. We'll respond promptly and work with you to address your concerns.

Data Security and Protection

Protecting your information is something we take seriously. We've implemented multiple layers of security to keep your data safe:

Technical Safeguards

  • SSL encryption for all data transmission between your device and our servers
  • Regular security audits and penetration testing of our systems
  • Secure cloud infrastructure with automatic backups and disaster recovery
  • Multi-factor authentication for administrative access to sensitive systems

Administrative Controls

  • Limited access to personal information on a need-to-know basis
  • Regular training for staff on privacy and data protection practices
  • Clear policies and procedures for handling security incidents
  • Background checks for employees with access to student information

While we implement strong security measures, no system is completely immune to security risks. We continuously monitor and update our security practices to address emerging threats.

Data Retention

We keep your information only as long as necessary to provide our services and comply with legal obligations:

Active Account Information

While your account is active, we maintain your profile and learning progress to provide continuous educational services.

Course Completion Records

We retain records of completed courses and certifications for seven years to verify credentials and comply with educational record-keeping requirements.

Financial Records

Payment and billing information is kept for five years as required by Vietnamese tax and accounting regulations.

Marketing Communications

If you unsubscribe from promotional emails, we'll remove you from marketing lists within 30 days but may retain a record of your opt-out preference.

When retention periods expire, we securely delete or anonymize your information so it can no longer be associated with you personally.

International Data Transfers

While MindStreamSys operates primarily in Vietnam, some of our technology partners and service providers are located in other countries. When we transfer your information internationally, we ensure appropriate safeguards are in place:

  • We only work with providers that maintain adequate data protection standards
  • Data transfer agreements include specific privacy and security requirements
  • We regularly review and audit international partners' privacy practices
  • You have the same privacy rights regardless of where your data is processed

If you have concerns about international data transfers, please contact us to discuss your specific situation.

Policy Updates: We may update this privacy policy periodically to reflect changes in our practices or applicable laws. When we make significant changes, we'll notify you by email and post the updated policy on our website at least 30 days before the changes take effect.

Privacy Questions and Contact Information

We're committed to transparency about our privacy practices. If you have questions about this policy, want to exercise your privacy rights, or have concerns about how we handle your information, please don't hesitate to reach out.

Privacy Officer: Đinh Tiên Hoàng

Email: help@mindstreamsys.com

Phone: +84356036789

Address: 8, tp. Vĩnh Long, Vĩnh Long, Vietnam

We typically respond to privacy inquiries within 5 business days. For urgent concerns, please call us directly during business hours (9 AM - 6 PM, Monday through Friday, Indochina Time).